Terms of Service
Terms and Conditions of Use of Services of THE COMPANY
1.1. These terms and conditions ("Terms and Conditions") apply to the usage of games accessible through playpegames.com ("The Website"), as may be specified from time to time. For the purpose of these Terms and Conditions, playpegames.com is referred to as "we" or "us" and the player as "you" or "the Player". The Terms and Conditions also apply to related mobile or other platforms enabled by you. "Games" means Casino and other games as may from time to time become available on the Websites. We reserve the right to add and remove Games from the Websites at our own discretion.
1.2. playpegames.com is regulated by the government of Costa Rica. playpegames.com belongs to Ads Global Connect Sociedad de Responsabilidad Limitida with number 3-102-695004 and address San Jose-Montes de Oca District One of San Pedro One-Hundred twenty five meters south from Automercado at Los Yoses, second office to the Right
1.3. These Terms and Conditions come into force as soon as you tick the box for acceptance during the registration process. By checking this box, you signify to us that you have read these Terms and Conditions and accept them. By using any of the Websites you signify that you agree with these Terms and Conditions.
1.4. You must read these Terms and Conditions carefully in their entirety before ticking the box for acceptance. If you do not agree with any provision of these Terms and Conditions, you must not use or continue to use the Websites.
1.5. You fully understand and agree to be bound by the Terms and Conditions contained herein, as may be amended by us from time to time.
1.6. Whenever we amend these Terms and Conditions in a way that would limit your current rights or otherwise may be to your detriment, we will notify you prior to such changes taking effect and you will be required to re-confirm your acceptance. If you do not agree to the updated Terms and Conditions, you must stop using the Websites.
1.7. These Terms and Conditions may be published in several languages for information purposes and ease of access by players. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
2.Your Obligations as a Player
2.1. You hereby declare and warrant that
2.1.1. you are over 18 years of age or the legal minimum age for gambling in your jurisdiction and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Websites;
2.1.2. you participate in the Games strictly in your personal non-professional capacity for recreational and entertainment purposes only;
2.1.3. you participate in the Games on your own behalf and not on the behalf of any other person;
2.1.4. all information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information;
2.1.5. you are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us;
2.1.6. USD dollars that you deposit into your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source;
2.1.7. you understand that by participating in the Games you take the risk of losing USD dollars deposited into your Member Account;
2.1.8. You must not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties participation in any of the Games and must not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting, withhold USD dollars and suspend or close any account involved in such improper activities; and the exercise of such rights is totally and solely within our discretion;
2.1.9. playpegames.com reserves the right to confiscate all user funds if the user is involved in fraudulent activity or any other prohibited methods outlined in 2.1.9.
2.1.11. in relation to deposits and withdrawals of funds into and from your Member Account, you shall only use USD dollars that are valid and lawfully belong to you.
2.1.12. You understand that the value of USD dollars can change depending on the market value.
2.2. The computer software, the computer graphics, the Websites and the user interface that we make available to you is owned by playpegames.com or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established and in accordance with all applicable laws, rules and regulations.
2.3. Games played on the Websites should be played in the same manner as games played in any other setting. Players are expected to be courteous to each other and avoid rude or obscene comments.
2.4. The Company reserves the right to terminate and/or, change any games or events being offered on the Website, and to refuse and/or limit bets.
3.Your Member Account
3.1. There's no need to register in our website to bet.
3.1.1. In order for you to be able to place bets using any of the Websites, you must use Payeer (https://payeer.com) hereafter Payeer interface to do it.
3.1.2. You are allowed to use our site from a sole IP for one account. If you attempt to use more than one account per IP, all betting accounts you try to open may be blocked or closed and any bets may be voided.
3.1.3. In case we could ask for it, you must enter all mandatory information requested into any of our future registration forms. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that, in our discretion, we have the right to carry out KYC verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information.
3.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
3.1.5. As part of the betting process, you will use Payeer (https://payeer.com). It is your sole and exclusive responsibility to ensure that your login details with your Payeer account is doing properly. You must not disclose your Payeer login details to anyone. We are not responsible for any abuse or misuse within our web site or even with your Payeer Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
3.1.6. playpegames.com reserves the right to refuse or close any IP Account at its sole discretion but any contractual obligations already made by playpegames.com shall be honoured accordingly.
3.1.7 playpegames.com reserves the right to declare a wager void, partially or in full, if playpegames.com , at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.
3.2. Deposits into your Member Account
3.2.1. As said before all deposits are made through each Payeer accounts and You may participate in any Game only if you have sufficient USD dollars on your Payeer account for such participation. We shall not give you any credit whatsoever for participation in any Game.
3.2.2. We reserve the right to use additional procedures and means to verify your identity when effecting deposits into your Member Account.
3.3.1. Withdrawals will be made from your Payeer account.
3.3.2. playpegames.com reserve the right to carry out additional KYC verification procedures as demanded by international rules.
3.2.4. The minimum deposit bet amount is 1 usd dollar and the maximum amount for each bet is 1000 usd dollars
3.3.4. All transactions shall be checked in order to prevent money laundering. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, s/he must report this to the Company immediately. may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.
3.4. You acknowledge that the funds in your account are consumed instantly when playing and we do not provide returns of goods, refunds or retrospective cancellation of your account.
3.5. You will not earn any interest on outstanding amounts and acknowledge the Company is not financial institution.
3.7. If you are eligible for a bonus, that is for example a login bonus or a deposit bonus of 100% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, playpegames.com will deduct the whole bonus amount as well as any winnings before approving any withdrawal. playpegames.com reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/Freespins at playpegames.com can only be received once per household / IP. Risk-free bets on any games do not qualify for playpegames.com wagering requirements.
3.7.1. playpegames.com reserves the right to cancel any bonus or bonus program (including, but not limited to free money bonuses, deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out then we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of playpegames.com .
3.7.2. You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers, and are in addition to these terms and conditions. These terms and conditions are set forth in the respective content page on this website playpegames.com , or have been delivered to you personally, as the case may be. In the event of a conflict between the provisions of such promotions, bonuses and special offers, and the provisions of these terms and conditions, the provisions of such promotions, bonuses and special offers will prevail.
3.7.3 We reserve the right to insist that Customers bet the amount of their own deposit with Payeer before they can bet with the free money we credit to them.
3.7.4 Certain promotions may be subject to withdrawal and/or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it.
3.7.5 Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets, risk free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, playpegames.com reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bet bonus and risk free bets or void any bet funded by the deposit bonus. In addition playpegames.com reserve the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet bonus, risk free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet, risk free bet or offer to their account.
3.7.6 All playpegames.com offers are intended for recreational players and playpegames.com may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
3.7.7 playpegames.com reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
3.8. Closing of Member Accounts
3.8.1. If you wish us to block you IP, you may do so at any time, by contacting customer support in written form. The effective blocking of the Account will correspond to the termination of the Terms and Conditions. If the reason behind the behing the blockof the Account is related to concerns about possible gambling addiction, you shall indicate this in writing when requesting the closure.
4.1. You hereby acknowledge and accept that if we deem necessary, we are able to collect and otherwise use your personal data in order to allow you access and use of the Websites and in order to allow you to participate in Games.
4.2. We hereby acknowledge that in collecting your personal details as stated in the previous provision, we are bound by the Data Protection Act. We will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
4.3. We will use your personal data to allow you to participate in the Games and to carry out operations relevant to your participation in the Games. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such service.
4.4. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or unless it is required by law. As playpegames.com business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. Employees of playpegames.com, in specific Customer support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and the Service. You hereby consent to such disclosures.
4.5. We shall keep all information provided as personal data. You have the right to access personal data held by us about you. No data shall be destroyed unless required by law, or unless the information held is no longer required to be kept for the purpose of the relationship.
4.6. In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, we collect a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies. You must note, however, that turning off cookies may severely restrict or completely hinder your use of the Websites.
5.1. If you have a complaint to make regarding our services, you may email your customer support at the address provided on http:// playpegames.com/support
5.2. playpegames.com will use best efforts to resolve a reported matter promptly.
5.3. If, for some reason, you are not satisfied with the resolution of your complaint by playpegames.com, you may report a complaint to the Costa Rica Goverment
5.4. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the playpegames.com management.
5.5. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
5.6. In the event of a Casino system malfunction all wagers are void.
6. Limitation of Liability
6.1. You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
6.2. Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers
6.2.1. do not warrant that the software, Games and the Websites are fit for their purpose;
6.2.2. do not warrant that the software, Games and the Websites are free from errors;
6.2.3. do not warrant that the software, Games and the Websites will be accessible without interruptions
6.2.4. shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
6.3. You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
6.4. You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
6.5. To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed 100 EUR.
7. General Betting Rules
7.1. A bet can only be placed by a registered account holder.
7.2. A bet can only be placed over the internet.
7.3. You can only place a bet if you have sufficient usd dollars in your account with on http:// playpegames.com/
7.4. The bet, once concluded, will be governed by the version of the Terms and Conditions valid and available on the Website at the time of the bet being accepted.
7.5. Any payout of a winning bet is credited to your account, consisting of the stake multiplied by the odds at which the bet was placed.
7.6. playpegames.com reserves the right to adjust a bet payout credited to a on http:// playpegames.com/ account if it is determined by playpegames.com in its sole discretion that such payout has been credited due to an error.
7.7. A bet, which has been placed and accepted, cannot be amended, withdrawn or cancelled by you.
7.8. The list of all the bets, their status and details are available to you on the Website.
7.9. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions.
7.10 You are fully responsible for the bets placed.
7.11. Winnings will be paid into your account Payeer account. However playpegames.com reserves the right to set aside any winnings should there be any investigation resulting from any suspicion of criminal activities that may have affected the result. If irregularity is confirmed, playpegames.com retains the right to void any related bets.
7.12. Should playpegames.com become aware that you have placed a number of bets from different accounts you have irregularly opened, all bets will be voidable at the unfettered discretion of playpegames.com. Bitcasino.io retains the right to take further action as it deems necessary.
7.13. If bets, which exceed the stated maximum bet amounts, are erroneously accepted by playpegames.com , the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to you.
7.14 You hereby confirm that you are not part of a betting syndicate where several parties are involved in placing bets in order to evade the Sportsbook Rules, these Terms and Conditions or any other rules of playpegames.com.
7.15. Unless otherwise stated, all bets on playpegames.com are settled according to the full time result of a match declared by the official governing body of such sport or activity.
7.16. Statistics, live scores, live betting or editorial text published on the playpegames.com site is added information and playpegames.com does not acknowledge or accept any liability whatsoever if the information is incorrect. It is your responsibility to be aware about all circumstances relating to an event and to independently verify all information published on the Website.
7.17. If a match does not start on the scheduled starting date or starts but is later postponed and/or abandoned and is not completed (resumed) by the end of the next calendar date, all bets will be void except for any bets placed on markets which have been unconditionally determined, which will stand. Some markets have different rules and these are listed under each sport/market on the Website.
7.18. playpegames.com reserves the right to declare a bet void, totally or partially, if it is obvious that:
bets have been offered, placed and/or accepted due to an error; bets has been made at odds that are clearly wrong and stand out from odds offered by other gaming companies;
bets have been placed after the event has started or after any deadline set by playpegames.com (live betting excluded where permitted by Bitcasino.io);
syndicate betting has occurred;
influence betting, where you have influenced the outcome of the match in any way, has occurred; and/or
the result has been directly or indirectly affected by criminal actions.
7.19. playpegames.com reserves the right to adopt special rules, applicable for particular matches or events that may be contradictory to the Sportsbook Rules. Such special rules may be published in conjunction with published odds for particular matches and/or events.
7.20. Communication errors do occasionally happen. The way our system works is that the bet is confirmed only when it is received on our servers. Should there be a break in communication after you place your bet and it has been received on our servers it will still participate in the active game. You will be informed whether you have won or lost once communication is re-established. If the bet is not received on our servers then it will not participate and the bet amount will not be taken from your account.
7.21. If you are unsatisfied with any matter relating to a bet with Bitcasino.io, please notify playpegames.com within 30 days after the transaction has occurred. Notification made after such 30 day period will be disregarded. Such a notification shall be made in writing. In the unlikely event of a discrepancy between the result that appears on your device and the results in the transaction logs in our system, you agree that the results in our system's transaction logs as certified by an officer of playpegames.com shall be final, conclusive and binding.
7.22. You confirm and accept that you will be adequately informed of your possible playpegames.com exposure by the details provided on the online betting confirmation issued by us (if you are in any doubt about this, you should contact Bitcasino.io support).
7.23. You accept that any USD dollars lost under any bet will not be under any circumstances be recoverable from playpegames.com.
7.24. You may only place bets with a minimum stake of 0,05 usd dollars in odds betting.
7.25. The maximum stake is dependent on the amount of 1000 usd dollars playpegames.com accepts at the time of your bet. If a bet amount is higher than the automatic acceptance level set out on the mini bet list offered from time to time on the Website (such amount is subject to change without prior notice), such bet will be manually reviewed and approved or declined and we reserve the right to decline any bet that is being manually approved. Any bet that has not been manually approved before the game has started is voided in full. You have the right to void any bet that is subject to manual approval until such bet has been accepted by playpegames.com.
7.26. You may not place a bet that exceeds your Available Balance.
9. Breaches, Penalties and Termination
9.1. If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Member Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
10.1. If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
11.1. We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
12. Entire Agreement
12.1. These Terms and Conditions constitute the entire agreement between you and us with respect to the Websites and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Websites.
13. Applicable law and jurisdiction
13.1. These Terms and Conditions shall be governed by the Laws of Costa Rica.
13.2. You acknowledge that, unless stated otherwise, the Games are organized in Costa Rica and your participation in these Games takes place within the aforementioned territory. Any contractual relationships between you and playpegames.com shall be deemed to have been entered into and performed by the parties in Costa Rica, at the registered address of the company.
13.3. The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Costa Rica courts.